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Verify the integration

Browser check​

Open a test survey, interact with it, and inspect the network panel. You should see successful POST requests to /event/{trackingKey}/{sessionId}. The collector returns a success response with the accepted event count.

Server check​

Use the Integration API lookup endpoint with the platform response UUID:

curl --request POST "https://api.getramon.com/integrations/v1/surveys/YOUR_SURVEY_ID/sessions/lookup" \
  --header "Authorization: Bearer YOUR_INTEGRATION_KEY" \
  --header "Content-Type: application/json" \
  --data '{"externalReferences":["11111111-1111-4111-8111-111111111111"]}'

captured: true confirms a session summary has been found. A Human Score remains null until an authorized administrator starts a scoring run.

Failure behavior​

Participant flow must remain independent of collector availability. Treat an unavailable collector as an operational issue to monitor, not as a reason to block rendering or survey completion.